Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:

• Free Shipping (5–8 business days)
• Standard Shipping (3–7 business days)
• Expedited Shipping (1–3 business days)
  

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

Shipping Delays

While we strive to meet our shipping estimates, occasional delays due to carrier issues, weather, or high demand may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and photos (if applicable). We will work with you to resolve the issue promptly.

Questions?

For any shipping-related inquiries, please contact us at info@shopactory.com.